Exchange & Cancel Policy

MX Angel Wig always ensures that customers remain happy and satisfied with our wigs. In order to make certain that customers are always getting what they desire and need, MX Angel Wig offers exchange and cancel option to consumers. They could easily get their wigs exchanged if they are not satisfied with product present with them. Apart from that, they could also cancel their orders in case their plans have changed and they want to buy wig after sometime. Please read both exchange and cancel policies before going for exchange/cancel option of wig purchased from us.

Exchange policy

The following are the terms and conditions of exchange policy in practice:

  • Customer needs to have all necessary items such as receipts of items bought in order to exchange them. 
  • The price of wig being exchanged needs to be same as that purchased initially otherwise exchange request would not be entertained.
  • Shipping the wig bought back to company is customer’s responsibility and MX Angel Wig would not take any responsibility for stolen or lost package. To avoid any unfavorable situation, it would be best if company is sent the tracking number of package sent. The cost of shipment would also be responsibility of client in this scenario.
  • Upon arrival, the wig would be examined carefully to see if there are signs of any physical or chemical alterations. In case the wig is found altered like cut, dyed or altered in any other way, it would not be exchanged by company.
  • Company would be notified about exchange request via official email provided on this page. Customer would get a reply via mail within 7 days comprising of exchange policy and address for shipment of parcel.
  • No items would be exchanged after two weeks of purchase.

Cancellation policy

In case of any change in personal plans, we provide the option of cancelling the wig ordered. The following are important terms and conditions of cancellation policy:

  • You can contact us in time if you want to cancel your order. normally we have all wigs instock and can ship in the same day. once it is shipped, it can't be cancelled. (the shipment can't stop the flight.)
  • it can be full refunded if the item doesn't ship.
  • Cancellation request should also be initiated with the help of email Id provided officially by MX Angel Wig.
  • In case of custom orders, orders cannot be cancelled as depicted in contract signed by client at the time of purchase.